Hi my name is Amy and I am a bridezilla. 

Dear Sonia,

We would like to take this opportunity to thank  you and your dedicated staff for providing such an outstanding and memorable day for Christine & Ryan Blair's wedding service and dinner celebration at Pinestone.  Our family and friends are still emailing and phoning us complimenting the high quality dinner menu, your staffs exceptional service during the meals and room accommodations at the resort. 

To be candid, we had 150 of our closest friends and family join us at Pinestone to celebrate Christine & Ryan's wedding and some of those guests traveled up to 20 hours, each way, to be there with us. Our guests started arriving as early as Thursday, others on Friday while some made the drive on Saturday morning. Everybody felt relaxed and at home in their rooms, while the newly renovated Spa received great reviews and was a really big hit. The new white gazebo by the lake looked just amazing! Dressing it with the large white kissing balls around the gazebo's fascia created a very comfortable setting for the wedding service and also allowed for many memorable pictures. It was also nice to see the Haliburton fall colors starting to turn, and really...the weather couldn't have been any sunnier for our outdoor wedding!

We're really not that surprised with everyone raving about the high quality food, because it was only in February when the Blair's and ourselves had the pleasure of tasting and selecting the dinner menu.  If you recall, your chef James took time out of his busy schedule to explain the dishes and answer any questions that we had with the menu. We were confident that chef James's would be true to form for the wedding and Jessie with her infectious smile was continuously helping coordinate the timely flow of meal servings and graciously helped us with those last minute requests.

We would also like to express our thanks to you Sonia, for all the assistance in the arranging of the wedding.  You did an outstanding job helping us in the planning of the event, decorating the ballroom and answering our many e-mails and questions in order for this special day to run so smoothly.

We would also like to give "two thumbs up" and thank Dan, Collin and Gary for their exceptional service and hospitality while tending bar and going that extra mile to help our guests make that afternoon/evening a special one. The two and a half hours between the end of the wedding ceremony and the beginning of dinner vanished in no time at all. 

Sonia, we were obviously anxious before the wedding but we really didn't expect the end results to be anything less than " Outstanding"! Pinestone and it's courteous and dedicated staff never let us down and we are so very grateful for such a memorable stay at Pinestone.

Sincerely,

Jim & Carolyn Groves

Sonia

I just wanted to send you a quick email thanking you for all your work with Andrew and Amy’s wedding!!

It was a wonderful weekend that everyone is still talking about.

It was a pleasure working with you and we will be sure to tell all our friends and family about your services and Pinestone Resort.

Hopefully we meet again at another wedding soon.

Thanks again to you and all your staff!!  : )

Karen Battistone
Mother of the Groom

Hello Mr. Vismeg,
 
This e-mail is to thank you for treating my friends and myself to a drink this past Saturday August 6th.

My friends and I live in Algonquin Highlands and frequently like to go out for lunch together. When our friends from the city come up we all like to go to lunch together to someplace special. Pinestone is a very nice facility and the dining perfect. It has seen different management over the years and hopefully under your management it will be excellent.

It is not often that someone takes the time to greet and chat with guests and then go that extra mile.  We really did appreciate your gesture.

We will definitely be back again soon.

Thanks again and we wish you well at Pinestone.
 
Regards,
 
Narda Young
 
PS Our server Kathy was a gem. Excellent service.

Thank you Sonia for this, and for everything! The whole day/night went off without a hitch! You did a wonderful job...and so did the staff!

You and Jessie were especially helpful in making everything happen and for giving me much piece of mind throughout the weekend.

Our guests loved the venue as well, so please pass this on to Frank. The men especially loved the golf course! And many want to return.

Thank you again for everything. You all did an incredible job and we couldn't be more thankful to you for making our special day so memorable.

Allie LaVoie
TD Bank Group

Jessie, I wanted to send you a little note to thank you and the team for a wonderful stay at Pinestone. All of the staff from the servers, to the people at reception and out at the golf coarse made our stay one of the best we have had. (I didn't use the spa services but I heard good things around that as well) I know providing customer service is a team event but every team has individuals who step up and go beyond what we would normally expect from them. There were several individuals that contributed to what was a fantastic stay but I wanted to specifically recognize one of your servers, Stephanie. Her approach appeared so natural, effortless and provided in such a friendly, effective, and pleasant manner I was extremely impressed. (please send her my thanks again for the directions) Mount Pleasant prides itself in providing superior customer service to the families we serve and I can say because of people like Stephanie Pinestone can be very proud of the service it provided to us.

Wonderful job to both you and your staff!

Thanks again.

Glenn McClary
President & CEO
Mount Pleasant Group of Cemeteries

Hi Sonia:

I want you to know what an absolute pleasure it is to work with you! We received so many great comments on the lunch, dinner & staff. Your hard work is really noted.

Thank you so very much for sending the waiter into the bar for a food order for me! So very kind of you to do that.

Have a great weekend!

Cheers,

Mrs. Dale C. Walker,
Executive Director
Haliburton Highlands Health Services Foundation

Our recent stay at the Pinestone Resort was so enjoyable I was compelled to send a message of thanks. The clean, attractive rooms accompanied with the friendly staff gave us a feeling of comfort and relaxation. We enjoyed the satisfying food served by the competent, pleasant staff in the lounge. 

We will certainly keep Pinestone Resort in mind when planning our next vacation.

Sincerely, 
Kimberly McElrea and Sean Scally

Hi Jessie,

I originally planned on writing to Sonja after Christine's and Ryan's big day in September to recap our decision to share their experience with the staff and Pinstone Resort and Conference Centre in Haliburton. Our selection criteria was vast with key factors such as location, service, accommodations, meal selection and obviously cost. We ultimately decided with Pinestone because of the Blair's family history in Haliburton and that we would be getting superior value for all those attending the wedding, from far or close by. Each of us want the occasion to be perfect and everything touched and/or experienced at Pinestone will add to Christine & Ryan's "life changing" event.

So why am I writing a note that I said I wouldn't write until mid September. It's simple...Outstanding service and food preparation experienced by Christine, Ryan, Dan, Libby, Carol and I at the product tasting, and selection, last Saturday. The entire experience exceeded our expectations and for the rest of the week-end we raved about the food preparation and how we were catered to.

All of the staff was very courteous, professional and a provided a genuine desire to make our dinner experience, the very best that it could be. Thanks to Jessie, Colin, James and Lisa for providing such a memorable dinner experience. Moreover, we really appreciated the personal waiting service by Lisa and Colin and an in-depth overview of the meal preparation from the Chef, James.

Thanks again for a memorable dinner had by all and we're really looking forward to another memorable experience at Pinestone in September.

Sincerely,
Jim & Carolyn Groves

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