Please find the Pinestone Resort & Conference Centre policies below:
The Pinestone Resort and Conference Centre values your privacy. We want you to be confident in using this site to make your online reservations. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.
We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use.
The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site.
All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of the Pinestone Resort & Conference Centre. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.
There is a one-time cleaning charge per room for a maximum of two pets of $35 CAD (for the first 5 nights, after which an additional $35 CAD will be charged) to ensure that future guests with allergies or sensitivities have no problems after your departure.
For the safety and comfort of all our guests, you are kindly requested to follow some simple rules during your stay with your pet:
- Small to medium size cats and dogs, less than 50 lbs.
- Please keep your pets on a leash at all times in the public areas around the exterior of the resort property.
- Please ensure that you clean up after your pet and maintain the “Poop & Scoop” policy.
- There are certain areas of the hotel where pets are not permitted. These areas include the lobby, all restaurants, all pool areas and fitness center, the golf course, the tennis court, as well as meeting/conference rooms, banquet halls, and ceremony sites.
- We would prefer that your pet not be left unattended in your room. If you need to leave without your pet, please inform the front desk and leave a contact number where you can be reached should your pet become agitated. Pets must be crated if left alone.
- Should your pet have any accidents on the premises, please clean up after him/her promptly.
- Housekeeping will not enter and service your room if you are not present and your pet is not crated, please let front desk know if your require anything or to arrange a time for housekeeping to service your room.
- Any damages to the room caused by your pet will be added to your credit card.
- Should your pet create a disturbance affecting the comfort of other guests, you will be expected to compensate.
- We have designated the first floor of the “resort” as Pet Friendly rooms. This area has easier access to the outdoors.
- Service dogs are allowed everywhere at no extra cost.
At Pinestone Resort, we operate to high standards of performance and advocate socially and environmentally sustainable business practices. Our aim is to bring a positive benefit to the societies in which we operate through high quality services, economic growth, environmental protection, community involvement and employment. In order to adhere to these principles, we endeavour to:
Optional Bullet Points (optional, unlimited number available):
- Set sound environmental and social objectives and targets, and integrate a process of review and reporting.
- Comply with all applicable environmental laws, statutes, and regulations.
- Continuously improve environmental performance and reduce environmental impact of our activities.
- Create environmental awareness among our employees, customers, suppliers and the community at large.
Pinestone in the Community
Each year, our resort and team members donate time and resources to support various community groups and projects that improve the lives of our neighbours. We encourage and promote our team members to get involved in community initiatives because it’s where we live and we’re all better for it when we do our part.
In 2016, we celebrate our 40th anniversary. Our goal is to raise $40,000 for local community initiatives and projects through direct or in-kind support.
Some of our projects include:
- Providing wood (from trees on our property) to Heat Bank Haliburton County to help those who run out each winter
- Provide fresh vegetables to the local community kitchens and food banks from our gardening projects
- Partner with our suppliers and corporate clients to supply much needed food to local community kitchens and food banks
- Host various fund raising events that benefit hospitals, service clubs, food banks and other causes.
- Assist local organizations fundraise for their projects
- Donate tens of thousands of dollars of product or services to support various programs in Haliburton County